Current News

March 2020


Please see our latest newsletter put together by the very talented Kimberley! 



For all Premier Care employees - please see this letter regarding annual leave 



Some much deserved recognition from Matt Hancock (Secretary of State) 



I'm sure that you're already aware but the Prime Minister has now announced more restrictive measures, this applies to all Premier Care employees, the people we support and their relatives.

People can only leave their home for:

+ Shopping for basic necessities
+ One form of exercise per day
+ A medical need or care for a vulnerable person
+ Travelling to and from work, only if absolutely necessary

There should be no:

- Meeting up with friends
- Meeting family members who do not live with you

Please be advised that if these rules are not followed, the Police will have the power to enforce them which may include fines and dispersing groups. 


23/03/2020 - We want to make sure all our employees have a chance to ask any questions they have relating to COVID-19 (Coronavirus) in terms of their employment and the service being provided during this unprecedented time.

We've now set up a Whatsapp Group so that all staff can post up any questions they have. Please note, there won't be a response from managers on this group and it is not for discussions between staff or managers, it is simply a place to ask a question that you might have.

If you are interested in taking part, please send a text message to Martin and he will add you to the group.

We will then try our hardest, at least once a week, to have a live stream via Zoom where we answer as many of these questions as we can. You will need to download this app to have access to the live stream.

Any Premier Care employee will be able to access the live stream and although unable to speak (as this would be a bit difficult to manage) you can post up messages in much the same way Facebook Live works. 


23/03/2020 - We have had a few queries around the 80% of workers wages being covered by the government and just to confirm that this applies where a company is considering closing or laying off employees and is called the Coronavirus Job Retention Scheme.

The Coronavirus Job Retention Scheme does not apply to self isolation or any other sickness related absence, this is covered by SSP (Statutory Sick Pay).

Please see Government link below for more information. 


22/03/2020 - For all staff who drive - due to an increased risk of further measures being taken by the government we have drafted a letter for you to carry in your car when you travel to and from your workplace.  You will still need to carry your ID badge with you whenever you are out in the community in connection with your job role.  We will be contacting you in the next 24 hours to make the necessary arrangements. 


21/03/2020 - Important update

We have been liaising with the Local Authority and the position (as it currently stands) is that we have to act in the best interests of each individual person who might not have capacity to understand the implications of not following the social distancing measures in place.

It's also the case that we have to consider the wellbeing of our employees and reduce the impact on absence within teams which could place vulnerable people at risk

Unfortunately, this means:

+ Not allowing (non essential) visitors into people's homes
+ Not supporting people out to small or large gatherings in the community or other people's homes
+ Avoiding unnecessary outings

The local authority (adult social care) contact number is (01752) 668000, please be mindful that they are dealing with a high volume of calls at present so only call if absolutely necessary.


21/03/2020 - Following the announcement by the Prime Minister we are strongly advocating the following for all of the people we support and their staff members:

  • Avoid contact with anyone who has symptoms of COVID-19 (temperature and persistent cough)
  • Avoid use of non-essential public transport
  • Avoid large and small gatherings
  • Avoid gatherings in family and friends home (and visitors in own home)
  • Avoid unnecessary outings (should only be going out for essential reasons i.e. food shopping)

This is especially important for those who are pregnant, those over 70 and those who have an underlying health condition, whether this is a person we support or their staff member.

For this reason our staff members will not be able to grant access to visitors and will not be able to support people out into social situations where there are small or large gatherings, whether this is in the community or in other people's homes. 

We understand this is a an especially difficult time with extraordinary circumstances and we are very sorry for the impact this may have on your lives.  

Any non compliance will be referred to the local authority emergency team due to the risks involved for everyone connected to Premier Care. 


20/03/2020 - At the moment communication with managers is working on an 'on-call' significant / emergency issues basis 24/7, if you have a routine enquiry (non urgent) please e-mail  This e-mail will be checked in the morning and late afternoon, we'll try our best to reply within 48-72 hours. 


20/03/2020 - There is a new process for staff before self isolating.  Firstly you need to go onto the 111 website and answer the questions.  If you have symptoms then it will ask you if you need a self isolation note - you will then need to follow this link and answer the questions and arrange for the self isolation note to be sent to or alternatively you can send to your own e-mail address and forward to the e-mail address.


20/03/2020 - With much relief we can now announce that Support Workers & HCA's are on the 'keyworker' list and only one parent needs to be a keyworker for their child or children to be able to access school.  If the school needs evidence of your job role please ask your manager (we've already prepared a letter to send to schools).


19/03/2020 - In regards to school closures and our employees with dependants, we are currently waiting for the list of 'key workers' to be produced by the government but are fully expecting support workers and domiciliary care workers to be on this list.  As soon as there is any update with this we'll let you know!   


19/03/2020 - FREE HOT DRINKS!!! Please be advised that all Premier Care staff members can get a free hot drink from any McDonalds or Greggs in Plymouth, you will need to have your ID badge with you. 


18/03/2020 - As an update in terms of staff annual leave, we are not cancelling booked annual leave at this stage.  We'd like to take this opportunity to pass on our thanks on to all of those who have offered to cancel their own annual leave during this difficult time.  Please be informed that we will not be taking further annual leave bookings at present (this will be reviewed on 17/04/2020).


17/03/2020 - Please click here to view our latest announcement.


16/03/2020 - Current guidance is that Statutory Sick Pay (SSP) will now be available for eligible individuals diagnosed with COVID-19 or those who are unable to work because they are self-isolating in line with Government advice.  This is in addition to the change announced by the Prime Minister that SSP will be payable from day 1 instead of day 4 for affected individuals.


16/03/2020 - Please see follow this link for easy read guidance to be shared with the people we support and this link is for an easy read poster.


14/03/2020 (Update) - Please read this letter regarding Coronavirus (COVID-19).

If you're concerned about Coronavirus, please take a look at our business continuity plan and see link on our Facebook page 






Contact Details                                      

Address: Old Court, Tavistock Road, Roborough, PL6 7BD

Tel: (01752) 547252

Fax: (01752) 560611